Here’s a new one; how did anyone ever book a flight before the Internet? A youngster asked me this recently. I explained the process to him. Call the airline and spend about 30 minutes booking a flight or go to a travel agency. Then we had to wait up to a week for the tickets to arrive. His reaction was “So you had to plan your trip out, then?” Well…yes.
The drawn out process of booking a flight of just 10 years ago is in sharp contrast to today’s instant book lifestyle. For example, while traveling the East Coast, we rented a car to take us from Washington D.C. to Cincinnati. At 10am, we arrived at the car rental shop. Despite having a confirmed reservation, the clerk had no car for us. We now had 24 hours to get to Cincinnati for my son’s college graduation and no car. In less than 10 minutes, had I pulled out my cell phone and I had booked tickets out of National for 12:30pm. We had a new car reservation (different car rental company of course) out of Louisville and a place to spend the night in Lexington. Have mobile phone, will travel.
At 1World, we want to know what your travel experience has been. Certainly a lot has changed since the age of booking over the phone, but could the system be improved? Vote on the polls and share your stories in the comments section. We want to know…what do you really think?
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